Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,

Please visit us at www.fluenttech.net

We are looking for a Technical Support Engineer (Unix) to support the Trading/FX Application

The Technical Support Engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users. 

Position Overview:

- shift starts at the early morning or in the afternoon

- long-term/permanent work from home 

- location: Manila or any other city in the Philippines 

What you will do:

• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects

What you will need:

• Unix -MUST. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• At least 3+ years of experience in support/technical role

Advantage:

• FIX Protocol knowledge

• Relevant support/technical experience in financial markets