Job Information
Company
Acer Synergy Tech America Corporation

Acer Synergy Tech Corp was founded in September 2017 with the mission to provide customers a one-stop-shop for 21st century IT services. Though young, our organization is the evolution of over 30 years of IT support provided by the Acer Hsinchu Branch Office.

AST specializes in hardware and platform integration, customization and support with a robust engineering team of over 200+ individuals. At our core, we have knowledge of hardware spanning from smart phones to PC/notebook (clients) to servers and storage, as well as software platforms such as Windows, Linux, Unix, and virtualization (VMware, Hyper-V, RHEV). AST's technicians also have in-depth experience servicing enterprise grade storage, such as EMC and NetApp appliances, and AST is a master reseller of iXsystem's TrueNAS line of products. Through our own expertise and extensive list of partners, our team can help you plan and manage your entire IT infrastructure, and we offer manpower outsourcing both in the short-term or long-term so your organization can focus on your business.

Recruitment Staff
Erica Hsu
Language: English
Job Information
IT Helpdesk
Helpdesk Support
IT Support
IT Technical Support

Qualifications

• Be willing to take the challenges and changes

• Strong customer service and communication skills

• Have excellent problem-solving and troubleshooting skills

• Able to work on a compressed work week schedule including night shift if clearly communicated and committed during the hiring process


Responsibilities

• Be able to communicate technical information in an accessible manner to non-technical employees

• Ensure uninterrupted operations of business-critical systems

• Assist colleagues across the organization, including remote employees, with IT difficulties

• Be responsible to cases tracing and follow-up from user or system alarm notifications

• Be able to communicate technical information in an accessible manner to non-technical employees.

• Ensure uninterrupted operations of business-critical systems such as systems and applications.

• Assist colleagues across the organization, including remote employees, with IT difficulties.

• Be responsible to cases tracing and follow-up from user or system alarm notifications.


Requirements

• Associate degree or equivalent work experiences.

• Prior experience working on a Helpdesk, in IT, or similar technical function is a plus.

• Be willing to take the challenges and changes.

• Strong customer service and communication skills.

• Have excellent problem-solving and troubleshooting skills.

• Able to work on a compressed work week schedule including night shift if clearly communicated and committed during the hiring process.

Work Type
Pay by Hour - USD $18 ~ 24 /hr
Preferred Job Type
Working On-Site
Phoenix, Arizona
Expected Admission Quota
1 ~ 3 person
Estimated working hours per week
40 Hours per Week
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